COVID-19 Business Continuity

03/18/2020
2745


Date: March 18, 2020
 
Dear Valued Customers and Business Partners,
 
As the global effect of COVID-19 continues to evolve, FITOK Group is committed to the health and safety of our employees, suppliers, customers, and the communities where we operate.
We are closely monitoring the situation and working to comply with the guidance from public health and government officials.
As an organization, we understand the potential impact that this will have on businesses around the world and we are committed to minimizing the impact when it comes to doing business with us. We are taking action daily to adapt to the changes and finding ways to continue serving our customers and would like to take a moment to summarize some of the things we are doing to make that possible.
 
FITOK Operations
We are operating at approximately 85% manufacturing capacity globally. We have evaluated our critical suppliers and currently there has been a low impact to our overall supply chain. We will continue working to maintain minimum impact on the overall business. Any delays that have been identified are isolated to specific projects, and those delays have been communicated directly to each customer. Due to the location and strategic function of our manufacturing facilities, we are able to continue meeting market demands with urgency and service. During this time, our manufacturing facilities are operating under strict guidelines that allow our employees to remain safe and to protect the operational health of each location. In addition, all FITOK facilities have increased protocol for sanitizing and cleaning to comply with the suggestions of the (WHO) World Health Organization.
 
FITOK Sales & Service
Each of our sales and service locations remain open to support daily business activity, but are limited to a reduced staff, with no outside guest allowed. This will remain in effect, unless otherwise requested by local government authorities. All sales and customer service employees are following travel restrictions and have migrated to holding and attending meetings via video conference technology. To support our employees and do our part in social distancing, many of our team members have also set up remote workstations and will be serving our customers this way. Engineering, Technical, and Sales Support continues to be available and we ask that you utilize our available resources by contacting us via phone or email, or by visiting our new website (www.fitokgroup.com).
 
We will continue monitoring the situation and communicate any necessary changes as they arise. During challenging times like this, it is important to remember that we all have a common goal; for treatments to be developed, the virus to stabilize, for our loved ones to stay healthy, and for life to return to normal. That shared sense of purpose can help us rally to meet the challenges that we face. As we move forward through these unprecedented times, we will keep all of you in our thoughts and prayers. We believe that we can get through this together by instilling hope, putting people first, and working as a team.
 
Thank you for your support and trusting us with your business.
 
Be Well and Stay Safe,
Matt Blomstrom
Vice President – Americas
FITOK Group

 
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fitokgroup.com Cookie Notice and Disclosure

Last updated June 16, 2020

FITOK USE OF COOKIES AND SIMILAR TECHNOLOGY

Like many companies, FITOK Group, its subsidiaries and its authorized sales and service centers (collectively, "FITOK" or "we, " "us, " or "our") use "cookies" and similar tools on fitokgroup.com and any authorized sales and service center website (collectively, the "Sites") to facilitate and improve your online experience. This Notice explains how we do that.  
What are cookies?
A cookie is a small file or piece of information which is downloaded to your computer or device when you visit the Sites, and then sent back to the Sites in order to allow us to recognize your computer or device later. Although certain cookies may contain personal data – for example, if you click to "remember me" when logging in, a cookie may store your username – most cookies won’t collect personal data that identifies you. Rather, most cookies collect general information, such as how users arrive at and use the Sites, or a user’s general location. By collecting this information, cookies help to analyze web traffic and allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
How do we use cookies?
Our Sites utilize cookies for several purposes, including the storage of information required to determine how to properly deliver content to your computer or device. A cookie is provided to all visitors to fitokgroup.com, regardless of whether you register with an authorized sales and service center.
For users who do register with an authorized sales and service center, a profile containing the registration information is generated by our website, and used for several purposes:
  1. to match you with content that is associated with your interests and to direct you to additional resources and tools that can save you time;
  2. to enable a fast response for service or follow-up request from our website;
  3. to verify your identity;
  4. to send you an electronic newsletter, other information and content; and
  5. to contact you when necessary.
What kinds of cookies do we use?
We may use cookies for a number of purposes:
  1. Session Cookies These cookies are used 'in-session' each time you visit and then expire when you leave a Site or shortly thereafter.  They are not stored on your computer or device permanently, do not contain any personal data and help by minimizing the need to transfer personal data across the internet. These cookies can be deleted or you can refuse to allow their use, but this will hamper the performance and your experience in using the Sites. These cookies also take time stamps that record when you access the Sites and when you leave the Sites.
  2. Tracking Cookies – These cookies enable us to recognize repeat visitors to the Sites. By matching an anonymous, randomly generated identifier, a tracking cookie keeps track of where a user of the Sites came from, what search engine they may have used, what link they clicked on, what keyword they used and where they were in the world when they accessed the Sites. By monitoring this data, we can make improvements to the Sites.
  3. Persistent Cookies – This type of cookie is saved on your computer or device for a fixed period (sometimes for a few hours, sometimes for a year or longer) and is not deleted when the browser is closed. Persistent cookies are used where we need to remember who you are for more than one browsing session. For example, this type of cookie can be used to store your preferences, so that they are remembered for the next visit to the Sites.
  4. Performance or Analytical Cookies Performance cookies are used to analyze how the Sites are used and to monitor their performance, which allows us to improve your experience in using the Sites. These cookies help us to tailor the content of the Sites to reflect what the Site users find most interesting and to identify when technical issues with the Sites arise. We may also use this data to compile reports to help us to analyze how Sites are used, what the most common issues are and how we can improve the Sites.
Can the Cookies be blocked?
Yes. Most internet browsers are initially set up to automatically accept cookies. You can, however, change your browser settings to block cookies or to alert you when cookies are being sent to your device. There are a number of ways to manage cookies. Please refer to your browser instructions or help screen to learn more about how to adjust or modify your browser settings. Instructions for blocking or allowing cookies in popular web browsing software can be found by clicking the following links:
Internet Explorer
Firefox
Google Chrome
Microsoft Edge
Safari
AboutCookies.org 
Please be aware that if you disable the cookies that we use, this may impact your experience while on the Sites. For example, some features and services on the Sites may not work properly because we may not be able to recognize and associate you with your FITOK account(s). In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests.